SupportSite Key Features

Designed for Law Firms

Unlike other service management solutions in the market place, SupportSite was designed to support the unique needs of law firms resulting in a powerful yet simplified user experience.

Unified Inflow Management

Whether service requests are made over the phone, email, or a web page, SupportSite guarantees each request goes through the same workflow process to ensure consistent levels of service.

Tracking

SupportSite keeps track of the status all service requests. It tracks incoming requests, unassigned requests, who is working on what, what has been completed, what needs to be completed, what is running late, and what is overdue. It takes the guesswork out of running a support center. It eliminates phone calls and emails to check on the status of service requests. SupportSite frees up management to work on strategic initiatives instead of making sure the work of the service center gets done on time.

Alerts

Employees working in a service center need to know when new service requests are submitted, if they are sitting in queue too long, and if requests aren’t being resolved. Management needs to know they know the critical information and service center employees need to know management knows how requests are being processed. This type of system creates a balance, which results in a support center that runs on its own, polices itself, and work is distributed fairly and equitably to make better of existing resources.